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|a JABNOUN, Naceur
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|a Rethinking TQM and making it work /
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|a Petaling Jaya:
|b Prentice Hall,
|c 1999.
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|a 232 p:
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|a Total quality management
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|e INTAN Kampus Wilayah Selatan
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|a 3000092696
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|e INTAN Kampus Wilayah Selatan
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