STANKARD, M. F. (1981). Successful management of large clerical operations: A guide to improving service transaction systems. McGraw-Hill Book Company.
Chicago Style (17th ed.) CitationSTANKARD, Martin F. Successful Management of Large Clerical Operations: A Guide to Improving Service Transaction Systems. New York: McGraw-Hill Book Company, 1981.
MLA (8th ed.) CitationSTANKARD, Martin F. Successful Management of Large Clerical Operations: A Guide to Improving Service Transaction Systems. McGraw-Hill Book Company, 1981.
Warning: These citations may not always be 100% accurate.