APA (7th ed.) Citation

FLANIGAN, E. M., & Scott, J. (1995). Process improvement: How to enhance your organisation's effectiveness. Kogan Page.

Chicago Style (17th ed.) Citation

FLANIGAN, Eileen M., and Jon Scott. Process Improvement: How to Enhance Your Organisation's Effectiveness. London: Kogan Page, 1995.

MLA (8th ed.) Citation

FLANIGAN, Eileen M., and Jon Scott. Process Improvement: How to Enhance Your Organisation's Effectiveness. Kogan Page, 1995.