FLANIGAN, E. M., & Scott, J. (1995). Process improvement: How to enhance your organisation's effectiveness. Kogan Page.
Chicago Style (17th ed.) CitationFLANIGAN, Eileen M., and Jon Scott. Process Improvement: How to Enhance Your Organisation's Effectiveness. London: Kogan Page, 1995.
MLA (8th ed.) CitationFLANIGAN, Eileen M., and Jon Scott. Process Improvement: How to Enhance Your Organisation's Effectiveness. Kogan Page, 1995.
Warning: These citations may not always be 100% accurate.