APA (7th ed.) Citation

BANK, J. (1992). The essence of total quality management. Prentice Hall.

Chicago Style (17th ed.) Citation

BANK, John. The Essence of Total Quality Management. New York: Prentice Hall, 1992.

MLA (8th ed.) Citation

BANK, John. The Essence of Total Quality Management. Prentice Hall, 1992.