APA (7th ed.) Citation

Harris, E. K. (2003). Customer service: A practicle approach (3rd ed.). Pearson Education.

Chicago Style (17th ed.) Citation

Harris, Elaine K. Customer Service: A Practicle Approach. 3rd ed. New Jersey: Pearson Education, 2003.

MLA (8th ed.) Citation

Harris, Elaine K. Customer Service: A Practicle Approach. 3rd ed. Pearson Education, 2003.