APA (7th ed.) Citation

Han, F. (1996). Productivity and service quality: An essential reading for service providers. Prentice-Hall.

Chicago Style (17th ed.) Citation

Han, Flora. Productivity and Service Quality: An Essential Reading for Service Providers. Singapore: Prentice-Hall, 1996.

MLA (8th ed.) Citation

Han, Flora. Productivity and Service Quality: An Essential Reading for Service Providers. Prentice-Hall, 1996.

Warning: These citations may not always be 100% accurate.