Managing the customer experience : turning customers into advocates /

Bibliographic Details
Main Author: Smith, Shaun
Format: Book
Published: London: Prentice Hall, 2002.
Subjects:
LEADER 00691cam a2200229 7i4500
001 0000060878
005 20151104090000.0
005 ##20151104182700.0
003 ##MY-KlINT
020 # # |a 0273661957  
039 # 9 |y 201511041827  |z VLOAD 
090 0 0 |a 658.812 SMI  
100 1 # |a Smith, Shaun. 
245 1 0 |a Managing the customer experience :   |b turning customers into advocates /   |c Shaun Smith and Joe Wheeler.. 
260 # # |a London:   |b Prentice Hall,   |c 2002. 
300 # # |a 254 p.. 
650 # 0 |a Managers  
650 # 0 |a Customer relations  
996 |a ikwas2004.out 
997 |a 3000105803  |b IKWS  |c MNF  |d BOK 
998 |a 0000007827 
999 |a 3000105803  |b BOOK  |c Main Non-Fiction  |e INTAN Kampus Wilayah Selatan