Balanced scorecard step-by-step for government and not-for-profit agencies /

Balanced scorecard step-by-step for government and not-for-profit agencies /

Bibliographic Details
Main Author:	Niven, Paul R.
Format:	Book
Published:	New Jersey: John Wiley & Sons, 2003.
Subjects:	Nonprofit organizations -- > Management -- > Evaluation Benchmarking (Management) Organizational effectiveness measurement Performance standards Administrative agencies -- > Management -- > Evaluation Total quality management in government

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