Bazerman, M. H., & watkins, M. (2004). Predictable surprises: The disasters you should have seen coming, and how to prevent them. Harvard Business School Press.
Chicago Style (17th ed.) CitationBazerman, Max H., and Michael watkins. Predictable Surprises: The Disasters You Should Have Seen Coming, and How to Prevent Them. Boston: Harvard Business School Press, 2004.
MLA (8th ed.) CitationBazerman, Max H., and Michael watkins. Predictable Surprises: The Disasters You Should Have Seen Coming, and How to Prevent Them. Harvard Business School Press, 2004.
Warning: These citations may not always be 100% accurate.