CRM at the speed of light : essential customer strategies for the 21st century /
| Main Author: | |
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| Format: | Book |
| Published: |
New York:
McGraw-Hill,
2004.
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| Edition: | 3rd ed.. |
| Subjects: |
| Item Description: | Includes index |
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| Physical Description: | xviii, 670 p: ill; 25cm. |
| ISBN: | 0072231734 |