APA (7th ed.) Citation

SASHKIN, M. (1999). Putting total quality management to work: What TQM means, how to use it, & how to sustain it over the long run. Berrett-Koehler.

Chicago Style (17th ed.) Citation

SASHKIN, Marshall. Putting Total Quality Management to Work: What TQM Means, How to Use It, & How to Sustain It over the Long Run. San Francisco: Berrett-Koehler, 1999.

MLA (8th ed.) Citation

SASHKIN, Marshall. Putting Total Quality Management to Work: What TQM Means, How to Use It, & How to Sustain It over the Long Run. Berrett-Koehler, 1999.