APA (7th ed.) Citation

Harris, E. K. (2007). Customer service: A practical approach (4th ed.). Pearson Prentice Hall.

Chicago Style (17th ed.) Citation

Harris, Elaine K. Customer Service: A Practical Approach. 4th ed. Upper Saddle River, N.J: Pearson Prentice Hall, 2007.

MLA (8th ed.) Citation

Harris, Elaine K. Customer Service: A Practical Approach. 4th ed. Pearson Prentice Hall, 2007.