Customer service : a practical approach /

Bibliographic Details
Main Author: Harris, Elaine K.
Format: Book
Published: Upper Saddle River, N.J: Pearson Prentice Hall, 2007.
Edition:4th ed..
Subjects:
Description
Item Description:Includes index
Physical Description:xvii, 169p: ill; 26cm.
ISBN:0131989375 (pbk.)