101 activities for delivering knock your socks off service /
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| Other Authors: | |
| Format: | Book |
| Published: |
New York:
AMACOM,
2009.
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| Subjects: |
| Physical Description: | xiv, 367p: ill; 23cm. |
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| Bibliography: | Includes bibliographical references and index. |
| ISBN: | 9780814414446 |