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|a 658.812 THO
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|a Thomas, Ann.
|
| 245 |
1 |
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|a 101 activities for delivering knock your socks off service /
|c Ann Thomas and Jill Applegate..
|
| 260 |
# |
# |
|a New York:
|b AMACOM,
|c 2009.
|
| 300 |
# |
# |
|a xiv, 367p:
|b ill;
|c 23cm.
|
| 504 |
# |
# |
|a Includes bibliographical references and index.
|
| 650 |
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|a Customer service
|
| 650 |
# |
0 |
|a Customer relations --
|x Management
|
| 700 |
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# |
|a Applegate, Jill.
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| 996 |
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|a ikwas2010.out
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|a 3000013190
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|c MNF
|d BOK
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|a 3000013190
|b BOOK
|c Main Non-Fiction
|e INTAN Kampus Wilayah Selatan
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