APA (7th ed.) Citation

Ukens, L. L. (2007). 101 ways to improve customer service training, tools, tips and techniques. Pfeiffer.

Chicago Style (17th ed.) Citation

Ukens, Lorraine L. 101 Ways to Improve Customer Service Training, Tools, Tips and Techniques. San Francisco, CA: Pfeiffer, 2007.

MLA (8th ed.) Citation

Ukens, Lorraine L. 101 Ways to Improve Customer Service Training, Tools, Tips and Techniques. Pfeiffer, 2007.

Warning: These citations may not always be 100% accurate.