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|a 9781562865900
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|a 658.812
|b KAM
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|a Kamin, Maxine
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|a 10 steps to successful :
|b customer service /
|c Maxine Kamin.
|
| 260 |
# |
# |
|a Alexandria, VA:
|b ASTD Press,
|c 2010.
|
| 300 |
# |
# |
|a xviii,170p:
|b ill;
|c 23cm.
|
| 500 |
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|a Includes index
|
| 504 |
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# |
|a Bibliography:p.161-162
|
| 650 |
# |
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|a Customer services
|
| 650 |
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0 |
|a Customer relations
|
| 996 |
|
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|a ikwas2012.out
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| 997 |
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|a 2012/340
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| 997 |
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|a 3000015806
|b IKWS
|c MNF
|d BOK
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| 998 |
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|a 0000011068
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| 999 |
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|a 3000015806
|b BOOK
|c Main Non-Fiction
|e INTAN Kampus Wilayah Selatan
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