APA (7th ed.) Citation

Spector, R., & McCarthy. (2012). The Nordstrom way to customer service excellence: The hankbook for becoming the Nordstrom of your industry (2nd ed.). John Wiley & Son's, Inc.

Chicago Style (17th ed.) Citation

Spector, Robert, and McCarthy. The Nordstrom Way to Customer Service Excellence: The Hankbook for Becoming the Nordstrom of Your Industry. 2nd ed. Hoboken , New Jersey: John Wiley & Son's, Inc, 2012.

MLA (8th ed.) Citation

Spector, Robert, and McCarthy. The Nordstrom Way to Customer Service Excellence: The Hankbook for Becoming the Nordstrom of Your Industry. 2nd ed. John Wiley & Son's, Inc, 2012.