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| LEADER |
01008cam a2200289 7i4500 |
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##MY-KlINT |
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|a 9781118076675
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|y 201511041910
|z VLOAD
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| 090 |
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|a 658.812
|b SPE
|
| 100 |
1 |
# |
|a Spector, Robert.
|
| 245 |
1 |
4 |
|a The Nordstrom way to customer service excellence :
|b the hankbook for becoming the Nordstrom of your industry /
|c Robert Spector and Patrick McCarthy.
|
| 250 |
# |
# |
|a 2nd ed..
|
| 260 |
# |
# |
|a Hoboken , New Jersey:
|b John Wiley & Son's, Inc,
|c 2012.
|
| 300 |
# |
# |
|a v, 224p;
|c 24cm.
|
| 500 |
# |
# |
|a Includes index
|
| 650 |
# |
0 |
|a Customer services --
|x United States --
|x Handbooks, manual, etc
|
| 650 |
# |
0 |
|a Department stores --
|x Management
|
| 650 |
# |
0 |
|a Nordstrom (Firm) --
|x Management
|
| 700 |
0 |
# |
|a McCarthy.
|
| 996 |
|
|
|a ikwas2013.out
|
| 997 |
|
|
|a 2012/190.
|
| 997 |
|
|
|a 3000016251
|b IKWS
|c MNF
|d BOK
|
| 998 |
|
|
|a 0000011245
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| 999 |
|
|
|a 3000016251
|b BOOK
|c Main Non-Fiction
|e INTAN Kampus Wilayah Selatan
|