APA (7th ed.) Citation

Conant Douglas & Norgaard, M. (2011). Touch Points: Creating powerful leadership connections in the smallest of moments. Jossey-Bass.

Chicago Style (17th ed.) Citation

Conant Douglas and Mette Norgaard. Touch Points: Creating Powerful Leadership Connections in the Smallest of Moments. San Francisco: Jossey-Bass, 2011.

MLA (8th ed.) Citation

Conant Douglas and Mette Norgaard. Touch Points: Creating Powerful Leadership Connections in the Smallest of Moments. Jossey-Bass, 2011.