APA (7th ed.) Citation

Evenson, R. (2011). Customer service training 101: Quick and easy techniques that get great results (2nd ed.). American Management Association.

Chicago Style (17th ed.) Citation

Evenson, Renee. Customer Service Training 101: Quick and Easy Techniques That Get Great Results. 2nd ed. New York: American Management Association, 2011.

MLA (8th ed.) Citation

Evenson, Renee. Customer Service Training 101: Quick and Easy Techniques That Get Great Results. 2nd ed. American Management Association, 2011.

Warning: These citations may not always be 100% accurate.