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|a Evenson, Renee
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|a Customer service training 101 :
|b quick and easy techniques that get great results /
|c Renee Evenson.
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| 250 |
# |
# |
|a 2nd ed..
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# |
# |
|a New York:
|b American Management Association,
|c 2011.
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|a Customer services
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| 650 |
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