APA (7th ed.) Citation

Gibson- ogers, P. (2012). The world of customer services (3rd ed.).

Chicago Style (17th ed.) Citation

Gibson- ogers, Pattie. The World of Customer Services. 3rd ed. Mason, Ohip ; South-Western \b Andover : Cengage Learning, 2012.

MLA (8th ed.) Citation

Gibson- ogers, Pattie. The World of Customer Services. 3rd ed. 2012.