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|a Gibson- ogers, Pattie
|
| 245 |
1 |
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|a The world of customer services /
|c Pattie Gibson-Odgers.
|
| 250 |
# |
# |
|a 3rd ed..
|
| 260 |
# |
# |
|a Mason, Ohip ; South-Western \b Andover : Cengage Learning,
|c 2012.
|
| 300 |
# |
# |
|a ix, 210p:
|b ill;
|c 28cm.
|
| 500 |
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|a Includes index
|
| 650 |
# |
0 |
|a Customer services
|
| 996 |
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|a ikwas2013.out
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|a 2012/412
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|c MNF
|d BOK
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|a 0000011606
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|a 3000016416
|b BOOK
|c Main Non-Fiction
|e INTAN Kampus Wilayah Selatan
|