APA (7th ed.) Citation

Franz, P. (2012). Value-driven business process management: The value-switch for lasting competitive advantage. McGraw-Hill.

Chicago Style (17th ed.) Citation

Franz, Peter. Value-driven Business Process Management: The Value-switch for Lasting Competitive Advantage. New York:: McGraw-Hill, 2012.

MLA (8th ed.) Citation

Franz, Peter. Value-driven Business Process Management: The Value-switch for Lasting Competitive Advantage. McGraw-Hill, 2012.

Warning: These citations may not always be 100% accurate.