Igniting customer connections : fire up your company's growth by multiplying customer experience & engagement /

Igniting customer connections : fire up your company's growth by multiplying customer experience & engagement /

Bibliographic Details
Main Author:	Frawley, Andy
Format:	Book
Language:	English
Published:	Hoboken, New Jersey: John Wiley & Sons, Inc, 2015.
Subjects:	Customer relations Customer loyalty Marketing

Similar Items

Managing the customer experience : turning customers into advocates /
by: Smith, Shaun
Published: (2002)

Why customers come back : how to create lasting customer loyalty /
by: Lawfer, Manzie R
Published: (2004)

The experience effect : engage your customers with a consistent and memorable brand experience /
by: Joseph, Jim
Published: (2010)

Why customers come back : how to create lasting customer loyalty /
by: Lawfer, Manzie R.
Published: (2004)

Harvard business review on increasing customer loyalty.
Published: (2011)

Care packages for your customers : an idea a week to enhance customer service /
by: Glanz, Barbara A.
Published: (2007)

151 quick ideas : to get new customer /
by: Wilson, Jerry R
Published: (2007)

E-service : 24 ways to keep ypur customers-when the competition is just a click away /
by: Zemke, Ron
Published: (2001)

Wired and dangerous : how your customers have changed and what to do about it /
by: Bell, Chip R
Published: (2011)

THINK LIKE YOUR CUSTOMER : A Winning Strategy to Maximize Sales by Understanding How and Why Your Customers Buy /
by: Stinnett, Bill

Think like your customer : a winning strategy to maximize sales by understanding how and why your customers buy.
by: Stinnett, Bill
Published: (2005)

Customer experience management : a revolutionary approach to connecting with your customers /
by: Schmitt, Bernd H.
Published: (2003)

THE SCIENCE OF SERVICE : The Proven Formula to Drive Customer Loyalty and Stand Out from the Crowd /
by: Colgate, Mark

1,001 Ways to Keep Customers Coming Back : Wow Ideas That Make Customers Happy and Will Increase Your Bottom Line /
by: Greiner, Donna

Loyalty rules : how today's leader build lasting relationships /
by: Reichheld, Fredrick F.
Published: (2001)

Loyalty rules! : how today's leaders built lasting relationships /
by: Reichheld, Frederick F.
Published: (2001)

Customer experience management : a revolutionary approach to connecting with your customers /
by: Schmitt, Bernd H
Published: (2003)

BUILDING BRAND COMMUNITIES : HOW ORGANIZATIONS SUCCEED BY CREATING BELONGING / /
by: Jones, Carrie Melissa

The ultimate CRM handbook : strategies and concepts for building enduring customer loyalty and profitability /
Published: (2003)

Technology and customer service : profitable relationship building /
by: Timm, Paul R.
Published: (2005)

The quest for loyalty : creating value through partnership /
Published: (1996)

The ultimate CRM handbook : strategies and concepts for building enduring customer loyalty and profitability /
Published: (2003)

GREAT CUSTOMER CONNECTIONS : Simple Psychological Techniques That Guarantee Exceptional Service /
by: Gallagher, Richard S

The Value Profit Chain : Treat Employees Like Customers and Customers Like Employees /
by: Heskett, James L

Voice of the customer marketing : A revolutionary five-step process to create customers who care, spend, adn astay /
by: Roman, Ernan
Published: (2011)

Exceptional Service, Exceptional Profit : The Secrets of Building a Five-Star Customer Service Organization /
by: Inghilleri, Leonardo
Published: (2010)

Getting naked : a business fable about shedding the three fears that sabotage client loyalty /
by: Lencioni, Patrick
Published: (2010)

Meeting customer needs /
by: SMITH, Ian
Published: (2003)

Strategic customer care : an evolutionary approach to increasing customer value and profitability /
by: Brown, Stanley A.
Published: (1999)

Pelanggan setia /
by: Md Ali Berahim
Published: (2010)

Connected CRM : implementing a data-driven, customer-centric business strategy /
by: Williams, David S.
Published: (2014)

Answering the ultimate question : how net promoter can transform your business /
by: Owen, Richard
Published: (2009)

Answering the ultimate question : how Net Promoter can transform your business /
by: Brooks, Laura L
Published: (2009)

Managing customers as investments : the strategic value of customers in the long run /
by: Gupta, Sunil
Published: (2005)

True alignment : linking company cultur with customer needs for extraordinary results /
by: Papke, Edgar
Published: (2014)

The next evolution of marketing : connect with your customers by marketing with meaning /
by: Gilbreath, Bob
Published: (2010)

Creating customer connections : how to make customer service a profit center for yout company /
by: BURKE, Jack
Published: (1997)

Profitable Customer Engagement : Concepts, Metrics, and Strategies /
by: Kumar V.
Published: (2013)

The 10 golden rules of customer service : & the story of the $6,000 egg / /
by: Duncan, Todd, 1957-

Up close & personal? : customer relationship marketing @ work /
Published: (2006)