Greenberger, L. S. What to say when things get tough: Business commmunication strategies for winning people over when they'reangry worried and suspicious of everything you say. McGraw-Hill.
Chicago Style (17th ed.) CitationGreenberger, Leornard S. What to Say When Things Get Tough: Business Commmunication Strategies for Winning People over When They'reangry Worried and Suspicious of Everything You Say. New York: McGraw-Hill.
MLA (8th ed.) CitationGreenberger, Leornard S. What to Say When Things Get Tough: Business Commmunication Strategies for Winning People over When They'reangry Worried and Suspicious of Everything You Say. McGraw-Hill.
Warning: These citations may not always be 100% accurate.