What to say when things get tough : business commmunication strategies for winning people over when they'reangry worried and suspicious of everything you say /
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| Format: | Book |
| Language: | English |
| Published: |
New York:
McGraw-Hill.
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| Subjects: |
| Item Description: | Includes bibliographical reference and index |
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| Physical Description: | xxix,224p: ill; 23cm. |
| ISBN: | 9780071806435 |