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| 001 |
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| 005 |
20181210090000.0 |
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##MY-KlINT |
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160304t20142014ne a e 00100 eng dg d |
| 020 |
# |
# |
|a 9789063693534
|
| 039 |
# |
9 |
|a 201812101205
|b Zuraidah
|c 201802261600
|d rozila
|c 201711211215
|d aziah
|c 201711211213
|d aziah
|y 201603041706
|z sukma
|
| 040 |
# |
# |
|a ELMU
|
| 082 |
0 |
0 |
|a 658.812
|
| 090 |
0 |
0 |
|a E 303.46
|b KIM
|
| 090 |
0 |
0 |
|a 658.812
|b KIM
|
| 100 |
1 |
# |
|a Kimbell, Lucy
|e author
|
| 245 |
1 |
4 |
|a The Service Innovation Handbook :
|b Action-oriented creative thinking toolkit for service organizations TEMPLATES, CASES, CAPABILITIES /
|c Lucy Kimbell.
|
| 246 |
0 |
# |
|a Action-oriented creative thinking for service orgainizations
|
| 264 |
# |
0 |
|a Amsterdam
|b BIS PUBLISHERS
|c 2014
|
| 264 |
# |
0 |
|c ♭2014
|
| 300 |
# |
# |
|a 240 pages:
|b colour illustrations;
|c 19 x 25cm.
|
| 336 |
# |
# |
|a text
|2 rdacontent
|
| 337 |
# |
# |
|a unmediated
|2 rdamedia
|
| 338 |
# |
# |
|a volume
|2 rdacarrier
|
| 504 |
# |
# |
|a Includes bibliographical references and index
|
| 583 |
# |
# |
|a LULUS
|
| 650 |
# |
0 |
|a Consumer satisfaction
|
| 650 |
# |
0 |
|a Strategic planning
|
| 650 |
# |
0 |
|a Creative thinking
|
| 650 |
# |
0 |
|a Customer services
|
| 999 |
|
|
|a 116011871469
|b BOOK
|c Main Non-Fiction
|e BK-Rak Terbuka- Aras 2
|
| 999 |
|
|
|a 1601171108
|b BOOK
|c Hotspot
|e BK-Hotspot - Aras 2
|