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| 020 |
# |
# |
|a 9780814432044
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| 039 |
# |
9 |
|y 201603061318
|z salma
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| 090 |
0 |
0 |
|a 658.812
|b BEL
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| 100 |
1 |
# |
|a Bell, Chip R
|
| 245 |
1 |
0 |
|a Managing knock your socks off service /
|c Chip R. Bell and Ron Zemke.
|
| 250 |
# |
# |
|a 3rd. ed.
|
| 260 |
# |
# |
|a New York:
|b AMACOM,
|c 2013.
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| 300 |
# |
# |
|a xi,237p:
|b ill;
|c 23cm.
|
| 336 |
# |
# |
|a text
|2 rdacontent
|
| 337 |
# |
# |
|a unmediated
|2 rdamedia
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| 338 |
# |
# |
|a volume
|2 rdacarrier
|
| 500 |
# |
# |
|a Includes index
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| 504 |
# |
# |
|a Bibliography reference (p. 225-227)
|
| 583 |
# |
# |
|a In process
|
| 650 |
# |
0 |
|a Customer services
|
| 650 |
# |
0 |
|a Zemke, Ron
|