Roberto, M. A. (2013). Why great leaders don't take yes from an answer: Managing for conflict and consensus (2nd. ed.). Pearson Education.
Chicago Style (17th ed.) CitationRoberto, Michael A. Why Great Leaders Don't Take Yes from an Answer: Managing for Conflict and Consensus. 2nd. ed. Upper Saddle River, NJ: Pearson Education, 2013.
MLA (8th ed.) CitationRoberto, Michael A. Why Great Leaders Don't Take Yes from an Answer: Managing for Conflict and Consensus. 2nd. ed. Pearson Education, 2013.
Warning: These citations may not always be 100% accurate.