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00850cam a2200277 7i4500 |
| 001 |
0000065443 |
| 005 |
20160411090000.0 |
| 005 |
##20160411112500.0 |
| 003 |
##MY-KlINT |
| 008 |
160411 000 0 eng d |
| 020 |
# |
# |
|a 9781118662670
|
| 039 |
# |
9 |
|a 201604111125
|b salma
|y 201604111116
|z salma
|
| 090 |
0 |
0 |
|a 658.812
|b BLU
|
| 100 |
1 |
# |
|a Blunt, Carolyn
|
| 245 |
1 |
0 |
|a Delivering effective sosial customer service /
|c Carolyn Blunt, Martin Hill-Wilson.
|
| 260 |
# |
# |
|a United Kingdom:
|b Wiley,
|c 2013.
|
| 300 |
# |
# |
|a xii,238p:
|b ill;
|c 24cm.
|
| 336 |
# |
# |
|a text
|2 rdacontent
|
| 337 |
# |
# |
|a unmediated
|2 rdamedia
|
| 338 |
# |
# |
|a volume
|2 rdacarrier
|
| 500 |
# |
# |
|a Includes index
|
| 583 |
# |
# |
|a In process
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| 650 |
# |
0 |
|a Customer services
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| 650 |
# |
0 |
|a Customer relations --
|x Management
|
| 650 |
# |
0 |
|a Consumer satisfaction
|
| 700 |
0 |
# |
|a Hill-Wilson, Martin
|