Delivering effective sosial customer service /

Delivering effective sosial customer service /

Bibliographic Details
Main Author:	Blunt, Carolyn
Other Authors:	Hill-Wilson, Martin
Format:	Book
Language:	English
Published:	United Kingdom: Wiley, 2013.
Subjects:	Customer services Customer relations -- > Management Consumer satisfaction

Similar Items

Customer service secrets /
by: Economy, Peter
Published: (2004)

Customer loyalty : how to earn it how to keep it /
by: Griffin, Jill
Published: (1995)

The customer signs your paycheck /
by: Cooper, Frank
Published: (2010)

magnetic service : secrets for creating passionately devoted customers /
by: Bell, Chip R.

Customer services : career success through customer satisfaction /
by: Timm, Paul R
Published: (2005)

Magnetic services : the secrets for creating passionately devoted customers /
by: Bell, Chip R
Published: (2003)

Magnetic service : secrets for creating passionately devoted customers /
by: Bell, Chip R.
Published: (2003)

Crafting the customer experience for people not like you : how to delight and engage the customers your competitors don?t understand /
by: McDonald, Kelly, 1961-
Published: (2013)

After marketing : how to keep customers for life through relationship marketing /
by: Vavra, Terry G.
Published: (1992)

Exceptional Service, Exceptional Profit : The Secrets of Building a Five-Star Customer Service Organization /
by: Inghilleri, Leonardo
Published: (2010)

1,001 Ways to Keep Customers Coming Back : Wow Ideas That Make Customers Happy and Will Increase Your Bottom Line /
by: Greiner, Donna

Five star service : how to create magic moments for your customers that get you noticed, remembered, and referred /
by: Heppeli, Michael
Published: (2010)

Five star service, one star budget : how to create magic moments for your customers that get you noticed, remembered and referred /
by: Heppell, Michael
Published: (2006)

Pengurusan khidmat pelanggan : petua dan teknik /
by: Rahmat Ismail
Published: (2001)

Pengurusan khidmat pelanggan : petua dan teknik /
by: Rahmat Ismail
Published: (2001)

PENGURUSAN KHIDMAT PELANGGAN : Petua & Teknik /
by: Rahmat Ismail

Tip menawan hati pelanggan /
by: Zainuddin Zakaria
Published: (2008)

Pelanggan adalah raja : satu panduan praktikal bagi mendapatkan nilai yang lebih daripada apa yang anda bayar /
by: Tschohl, John
Published: (1999)

The best service is no service : how to liberate your customers from customer service, keep them happy and control costs /
by: Price, Bill
Published: (2008)

Satisfied Customers Tell Three Friends, Angry Customers Tell 3,000 : Running a Business in Today's Consumer-Driven World /
by: Blackshaw, Pete

Pelanggan adalah raja : satu panduan practical bagi mendapatkan nilai yang lebih daripada apa yang anda bayar /
by: Tschohl, John
Published: (1998)

Pengurusan Khidmat Pelanggan : petua & teknik.
by: Rahmat Ismail
Published: (2001)

Become the brand of choice /
by: Hartman, Jason
Published: (2000)

Customers are people... the human touch /
by: McKean, John
Published: (2002)

Breaking Through 2nd Edition : Implementing Disruptive Customer Centricity /
by: Vandermerwe, Sandra
Published: (2014)

Customer service : 60 ways to win customers and keep them coming back /
by: Bailey, Keith
Published: (2010)

Beyond customer service : keeping customer for life /
by: Gerson, Richard F.
Published: (1992)

Beyond customer service : keeping customer for life /
by: Gerson, Richard F.
Published: (1992)

World - class customer sotisfaction /
by: Barsky, Jonathan D.
Published: (1995)

Productivity and service quality : an essential reading for service providers /
by: Han, Flora
Published: (2000)

Productivity and service quality : an essential reading for service providers /
by: Han, Flora
Published: (2002)

The customer rules : the 39 essential rules for delivering sensational services /
by: Cockerell, Lee
Published: (2013)

The customer rules : the 39 essential rules for delivering sensational service /
by: Cockerell, Lee
Published: (2013)

To get new customers /
by: Wilson, Jerry R
Published: (2006)

Customer Once, Client Forever : 12 Tools for Building Lifetime Business Relationships /
by: Buckingham, Richard, 1963-

101 activities for delivering knock your socks off service /
by: Thomas, Ann
Published: (2009)

Delivering quality service : balancing customer perceptions and expections /
by: ZEITHAML, Valarie A.
Published: (1990)

Strategic customer service : managing the customer experience to increase positive word of mouth, build loyalty, and maximize profits /
by: Goodman, John A.
Published: (2009)

The customer service survival kit : what to say to defuse even the worst customer situations /
by: Gallagher, Richard S
Published: (2013)

Answering the ultimate question : how net promoter can transform your business /
by: Owen, Richard
Published: (2009)