Customers Inside, Customers Outside : Designing and Succeeding With Enterprise Customer-Centricity Concepts, Practices, and Applications /

Customers Inside, Customers Outside : Designing and Succeeding With Enterprise Customer-Centricity Concepts, Practices, and Applications /

Bibliographic Details
Main Author:	Lowenstein, Michael W.
Format:	Book
Language:	English
Subjects:	Organizational Change Customer services Customer relations

Similar Items

Beyond customer service : keeping customer for life /
by: Gerson, Richard F.
Published: (1992)

Beyond customer service : keeping customer for life /
by: Gerson, Richard F.
Published: (1992)

Customer service : 60 ways to win customers and keep them coming back /
by: Bailey, Keith
Published: (2010)

CUSTOMER MANAGEMENT EXCELLENCE /
by: Faulkner, Mike

Managing to keep the customer : how to achieve and maintain superior customer service throughout the organization /
by: DESATNICK, Robert L.
Published: (1993)

The customer rules : the 39 essential rules for delivering sensational services /
by: Cockerell, Lee
Published: (2013)

Everyone is a customer /
by: Kearney, Elizabeth I.
Published: (2000)

Mastering customer relations /
by: Cartwright, Roger
Published: (2000)

The customer rules : the 39 essential rules for delivering sensational service /
by: Cockerell, Lee
Published: (2013)

The customer service survival kit : what to say to defuse even the worst customer situations /
by: Gallagher, Richard S
Published: (2013)

Care packages for your customers : an idea a week to enhance customer service /
by: Glanz, Barbara A.
Published: (2007)

10 steps to successful customer service /
by: Kamin, Maxine
Published: (2010)

The big book of customer service training games : quick, fun activities for training customer services reps, salespeople, and anyone else who deals with customers /
by: Carlaw, Peggy
Published: (1999)

Reorganize for Resilience : Putting Customers at the Center of Your Business /
by: Gulati, Ranjay

Reorganize for Resilience : Putting Customers at the Centre of your Business /
by: Gulati, Ranjay
Published: (2009)

The big book of customer service training games : quick, fun activities for training customer service reps, sales people, and anyone else who deals with customers /
by: Carlaw, Peggy
Published: (1999)

Customer service secrets /
by: Economy, Peter
Published: (2004)

Customer service training /
by: Kamin, Maxine
Published: (2002)

Strategic customer service : managing the customer experience to increase positive word of mouth, build loyalty, and maximize profits /
by: Goodman, John A.
Published: (2009)

The big book of customer service training games /
by: Carlaw, Peggy
Published: (1999)

The customer service solution : managing emotions, trust and control to win your customer's business /
by: Dasu, Sriram
Published: (2013)

CUSTOMER SERVICE TRAINING 101 : Quick and Easy Techniques That Get Great Results / /
by: Evenson, Renee, 1951-

Customer loyalty : how to earn it how to keep it /
by: Griffin, Jill
Published: (1995)

Customer service : skills for success /
by: Lucas, Robert W.

Customer Service : SKILLS FOR SUCCESS / /
by: Lucas, Robert W

40 activities for improving customer service /
by: Linton, Ian
Published: (1996)

STRATEGIC CUSTOMER SERVICE : Managing the Customer Experience to Increase Positive Word of Mouth, Build Loyalty, and Maximize Margins and Profits / /
by: Goodman, John A

Strategy From the Outside In : Profiting From Customer Value /
by: Day, George S.
Published: (2010)

The customer is King! /
by: HARRIS, R. Lee
Published: (1991)

Outside innovation : how to barnes customers will co-design your company's future /
by: Seybold, Patricia B
Published: (2006)

GREAT CUSTOMER CONNECTIONS : Simple Psychological Techniques That Guarantee Exceptional Service /
by: Gallagher, Richard S

The customer signs your paycheck /
by: Cooper, Frank
Published: (2010)

Customer service : a practical approach /
by: Harris, Elaine K.
Published: (2000)

Customer service : a practical approach /
by: Harris, Elaine K.
Published: (2000)

Customer service : a practical approach /
by: Harris, Elaine K.
Published: (2007)

Customer tells : delivering world class customer service by reading your customers sign and signals /
by: Seldman, Marty, Dr
Published: (2007)

THE Customer Service Survival Kit : What to Say to Defuse Even the Worst Customer Situations /
by: Gallagher, Richard S

CUSTOMER SERVICE FROM THE INSIDE OUT MADE EASY /
by: Levesque, Paul, 1947-

Customer services : career success through customer satisfaction /
by: Timm, Paul R
Published: (2005)

Customer Service : Building Successful Skills for the Twenty-First Century /
by: Lucas, Robert W