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| LEADER |
00723cam a2200241 7i4500 |
| 001 |
0000065639 |
| 005 |
20160510090000.0 |
| 005 |
##20160510161100.0 |
| 003 |
##MY-KlINT |
| 008 |
160510 000 0 eng d |
| 020 |
# |
# |
|a 9780770435608
|
| 039 |
# |
9 |
|y 201605101611
|z salma
|
| 090 |
0 |
0 |
|a 658.812
|b COC
|
| 100 |
1 |
# |
|a Cockerell, Lee
|
| 245 |
1 |
0 |
|a The customer rules :
|b the 39 essential rules for delivering sensational services /
|c Lee Cockerell.
|
| 260 |
# |
# |
|a New York:
|b Crown Business,
|c 2013.
|
| 300 |
# |
# |
|a xiv,189p;
|c 21cm.
|
| 336 |
# |
# |
|a text
|2 rdacontent
|
| 337 |
# |
# |
|a unmediated
|2 rdamedia
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| 338 |
# |
# |
|a volume
|2 rdacarrier
|
| 500 |
# |
# |
|a Includes index
|
| 650 |
# |
0 |
|a Customer relations
|
| 650 |
# |
0 |
|a Customer services
|