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|a INTSRWK
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|a 658.812
|b PEP
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1 |
# |
|a Peppers, Don.
|
| 245 |
1 |
0 |
|a Managing customer relationships :
|b a strategic framework /
|c Don Peppers, Martha Rogers..
|
| 250 |
# |
# |
|a 2nd ed..
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| 264 |
# |
0 |
|a ♭
|
| 264 |
# |
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|a Hoboken, New Jersey
|b John Wiley & Sons, Inc
|c 2011
|
| 300 |
# |
# |
|a xi, 487 pages;
|c 26cm.
|
| 504 |
# |
# |
|a Includes index.
|
| 650 |
# |
0 |
|a Customer relations --
|x Management
|
| 650 |
# |
0 |
|a Consumer's preferences
|
| 650 |
# |
0 |
|a Relationship marketing
|
| 700 |
0 |
# |
|a Rogers, Martha, Ph.D.
|