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| LEADER |
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20160729090000.0 |
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##MY-KlINT |
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160729 000 0 eng d |
| 020 |
# |
# |
|a 9780743270298 (pbk.)
|
| 039 |
# |
9 |
|y 201607291503
|z suriati
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| 040 |
# |
# |
|a INTSRWK
|
| 090 |
0 |
0 |
|a 658.812
|b BLA
|
| 100 |
1 |
# |
|a Blanchard, Kenneth H
|
| 245 |
1 |
0 |
|a Customer mania! :
|b it's never too late to build a customer-focused company /
|c Ken Blanchard, Jim Ballard, Fred Finch.
|
| 250 |
# |
# |
|a First Free Press trade paperback Edition.
|
| 264 |
# |
0 |
|a New York
|b Free Press
|c 2016
|
| 264 |
# |
0 |
|a ♭2004
|
| 300 |
# |
# |
|a x, 195 pages:
|b illustrations;
|c 22cm.
|
| 336 |
# |
# |
|a text
|b txt
|2 rdacontent
|
| 337 |
# |
# |
|a unmediated
|2 rdamedia
|
| 338 |
# |
# |
|a volume
|2 rdacarrier
|
| 650 |
# |
0 |
|a Customer services --
|x Management
|
| 700 |
0 |
# |
|a Ballard, Jim(
|d 1933-)
|
| 700 |
0 |
# |
|a Finch, Frederic E
|