THIS IS SERVICE DESIGN THINKING : Basics-Tools-Cases /

Bibliographic Details
Main Author:	Stickdorn, Marc (Author)
Other Authors:	Schneider, Jakob
Format:	Book
Language:	English
Subjects:	Customer service Creative ability in business Lateral thinking Service industries -- > Management

Description
Physical Description:	373 pages: illustrations; 24cm.
Bibliography:	Includes bibliographical references and index
ISBN:	9781118156308

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