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01227cam a2200361 7i4500 |
| 001 |
0000066214 |
| 005 |
20180305090000.0 |
| 005 |
##20180305145100.0 |
| 003 |
##MY-KlINT |
| 008 |
160920t20112011njua e 001 0 eng d |
| 020 |
# |
# |
|a 9781118156308
|
| 020 |
# |
# |
|a 9781118156308
|
| 039 |
# |
9 |
|a 201803051451
|b Zuraidah
|c 201802261248
|d rozila
|c 201802261245
|d rozila
|c 201711141528
|d Shela
|y 201609201029
|z Zuraidah
|
| 040 |
# |
# |
|a BK
|
| 082 |
0 |
0 |
|a 658
|
| 090 |
0 |
0 |
|a 658
|b STI
|
| 100 |
1 |
# |
|a Stickdorn, Marc
|e author
|
| 245 |
1 |
0 |
|a THIS IS SERVICE DESIGN THINKING :
|b Basics-Tools-Cases /
|c Marc Stickdorn, Jakob Schneider.
|
| 264 |
# |
0 |
|a Hoboken, New Jersey
|b WILEY
|c 2011
|
| 264 |
# |
0 |
|c ♭2011
|
| 300 |
# |
# |
|a 373 pages:
|b illustrations;
|c 24cm.
|
| 336 |
# |
# |
|a text
|2 rdacontent
|
| 337 |
# |
# |
|a unmediated
|2 rdamedia
|
| 338 |
# |
# |
|a volume
|2 rdacarrier
|
| 504 |
# |
# |
|a Includes bibliographical references and index
|
| 583 |
# |
# |
|a LULUS
|
| 650 |
# |
0 |
|a Customer service
|
| 650 |
# |
0 |
|a Creative ability in business
|
| 650 |
# |
0 |
|a Lateral thinking
|
| 650 |
# |
0 |
|a Service industries --
|x Management
|
| 700 |
0 |
# |
|a Schneider, Jakob
|
| 999 |
|
|
|a 116011871470
|b BOOK
|c Main Non-Fiction
|e INTAN BK
|
| 999 |
|
|
|a 1609071032
|b BOOK
|c Main Non-Fiction
|e INTAN BK
|