Improving service quality achieving high performance in the public and private sectors /

Improving service quality achieving high performance in the public and private sectors /

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Bibliographic Details
Main Author: Milakovich, Michael E. (Author)
Format: Book
Language:English
Edition:1st ed..
Subjects:
Quality control
Industrial management
Customer service
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Improving service quality : achieving high performance in the public and private sectors /
by MILAKOVICH, Michael E.
Published 1995
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