Service fanatics : how to build superior patient experience the Cleveland Clinic way /

Bibliographic Details
Main Author:	Merlino, James (Author)
Format:	Book
Subjects:	Hospitals ?v Personal Narratives Organizational Case Studies ?v Personal Narratives Patient Satisfaction ?v Personal Narratives Physician-Patient Relations ?v Personal Narratives Quality of Health Care ?v Personal Narratives

Description
Physical Description:	xxvi, 260 pages: illustrations; 24cm.
Bibliography:	Includes bibliographical references and index.
ISBN:	9780071833257

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