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| LEADER |
01192cam a2200301 7i4500 |
| 001 |
0000066830 |
| 005 |
20180105090000.0 |
| 005 |
##20180105155600.0 |
| 003 |
##MY-KlINT |
| 008 |
180105s2018 000 0 eng d |
| 020 |
# |
# |
|a 9780071833257
|
| 039 |
# |
9 |
|a 201801051556
|b zarinah
|c 201801051547
|d zarinah
|y 201801051547
|z zarinah
|
| 040 |
# |
# |
|a INTS
|
| 082 |
0 |
0 |
|a 362.11068/3
|
| 090 |
0 |
0 |
|a 362.11068
|b MER
|
| 100 |
1 |
# |
|a Merlino, James
|e author
|
| 245 |
1 |
0 |
|a Service fanatics :
|b how to build superior patient experience the Cleveland Clinic way /
|c James Merlino, MD, Chief Experience Officer of Cleveland Clinic...
|
| 264 |
# |
0 |
|a New York
|b McGraw-Hill Education
|c [2015]
|
| 300 |
# |
# |
|a xxvi, 260 pages:
|b illustrations;
|c 24cm.
|
| 336 |
# |
# |
|a text
|2 rdacontent
|
| 337 |
# |
# |
|a unmediated
|2 rdamedia
|
| 338 |
# |
# |
|a volume
|2 rdacarrier
|
| 504 |
# |
# |
|a Includes bibliographical references and index.
|
| 650 |
# |
0 |
|a Hospitals ?v Personal Narratives
|
| 650 |
# |
0 |
|a Organizational Case Studies ?v Personal Narratives
|
| 650 |
# |
0 |
|a Patient Satisfaction ?v Personal Narratives
|
| 650 |
# |
0 |
|a Physician-Patient Relations ?v Personal Narratives
|
| 650 |
# |
0 |
|a Quality of Health Care ?v Personal Narratives
|