Difficult Conversations: Craft a clear message, Manage emotions, Focus on a solution.
Chicago Style (17th ed.) CitationDifficult Conversations: Craft a Clear Message, Manage Emotions, Focus on a Solution.
MLA (8th ed.) CitationDifficult Conversations: Craft a Clear Message, Manage Emotions, Focus on a Solution.
Warning: These citations may not always be 100% accurate.