APA (7th ed.) Citation

Michelli, J. A. Driven to Delight: Delivering World-Class Customer Experience the Mercedes-Benz Way.

Chicago Style (17th ed.) Citation

Michelli, Joseph A. Driven to Delight: Delivering World-Class Customer Experience the Mercedes-Benz Way.

MLA (8th ed.) Citation

Michelli, Joseph A. Driven to Delight: Delivering World-Class Customer Experience the Mercedes-Benz Way.

Warning: These citations may not always be 100% accurate.