Driven to Delight : Delivering World-Class Customer Experience the Mercedes-Benz Way /

Driven to Delight : Delivering World-Class Customer Experience the Mercedes-Benz Way /

Bibliographic Details
Main Author: Michelli, Joseph A, 1960- (Author)
Format: Book
Subjects:
Automobile industry and trade -- > Customer services
Automobile industry and trade -- > Customer services -- > Examinations -- > Study guides
Automobile industry and trade -- > Customer services -- > Germany
Automobile industry and trade -- > Management
Automobile industry and trade -- > Management -- > Germany
Mercedes automobiles
Description
Item Description:Includes bibliographical references and index.
Physical Description:xvii, 282 pages: illustrations; 24cm.
ISBN:9780071806305

Similar Items