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01221cam a2200325 7i4500 |
| 001 |
0000067802 |
| 005 |
20190121090000.0 |
| 005 |
##20190121113100.0 |
| 003 |
##MY-KlINT |
| 008 |
190121 nyu |
| 020 |
# |
# |
|a 9780071806305
|
| 039 |
# |
9 |
|y 201901211131
|z zarinah
|
| 040 |
# |
# |
|a INTS
|
| 082 |
0 |
0 |
|a 658
|
| 090 |
0 |
0 |
|a 658
|b SIM
|
| 100 |
1 |
# |
|a Michelli, Joseph A,
|d 1960-
|e author
|
| 245 |
1 |
0 |
|a Driven to Delight :
|b Delivering World-Class Customer Experience the Mercedes-Benz Way /
|c Joseph A. Michelli.
|
| 264 |
# |
0 |
|a ♭2016
|
| 264 |
# |
0 |
|a NEW YORK
|b McGraw Hill Education
|c [2016]
|
| 300 |
# |
# |
|a xvii, 282 pages:
|b illustrations;
|c 24cm.
|
| 336 |
# |
# |
|a text
|2 rdacontent
|
| 337 |
# |
# |
|a unmediated
|2 rdamedia
|
| 338 |
# |
# |
|a volume
|2 rdacarrier
|
| 500 |
# |
# |
|a Includes bibliographical references and index.
|
| 650 |
# |
0 |
|a Automobile industry and trade --
|x Customer services
|
| 650 |
# |
0 |
|a Automobile industry and trade --
|x Customer services --
|x Examinations --
|x Study guides
|
| 650 |
# |
0 |
|a Automobile industry and trade --
|x Customer services --
|z Germany
|
| 650 |
# |
0 |
|a Automobile industry and trade --
|x Management
|
| 650 |
# |
0 |
|a Automobile industry and trade --
|x Management --
|z Germany
|
| 650 |
# |
0 |
|a Mercedes automobiles
|