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00989cam a2200313 7i4500 |
| 001 |
0000068573 |
| 005 |
20191231090000.0 |
| 005 |
##20191231093400.0 |
| 003 |
##MY-KlINT |
| 008 |
191203t20182018xxca e 000 0 eng d |
| 020 |
# |
# |
|a 9781989025062
|
| 039 |
# |
9 |
|a 201912310934
|b Zuraidah
|y 201912031100
|z solleh
|
| 040 |
# |
# |
|a BK
|
| 082 |
0 |
0 |
|a 658.812
|
| 090 |
0 |
0 |
|a 658.812
|b COL
|
| 100 |
1 |
# |
|a Colgate, Mark
|e author
|
| 245 |
1 |
4 |
|a THE SCIENCE OF SERVICE :
|b The Proven Formula to Drive Customer Loyalty and Stand Out from the Crowd /
|c MARK COLGATE.
|
| 264 |
# |
0 |
|a [Canada]
|b Page Two Books
|c [2018?]
|
| 264 |
# |
0 |
|c ♭2018
|
| 300 |
# |
# |
|a 206 pages:
|b illustrations;
|c 24cm.
|
| 336 |
# |
# |
|a text
|2 rdacontent
|
| 337 |
# |
# |
|a unmediated
|2 rdamedia
|
| 338 |
# |
# |
|a volume
|2 rdacarrier
|
| 504 |
# |
# |
|a Bibliography: pages 193-203
|
| 583 |
# |
# |
|a LULUS
|
| 650 |
# |
0 |
|a Customer relations
|
| 650 |
# |
0 |
|a Customer loyalty
|
| 650 |
# |
0 |
|a Customer services
|
| 999 |
|
|
|a 100000000222
|b BOOK
|c Main Non-Fiction
|e INTAN BK
|