APA (7th ed.) Citation

Brandt, J. R. NINCOMPOOPERY: Why your customers hate you, and how to fix it /.

Chicago Style (17th ed.) Citation

Brandt, John R. NINCOMPOOPERY: Why Your Customers Hate You, and How to Fix It /.

MLA (8th ed.) Citation

Brandt, John R. NINCOMPOOPERY: Why Your Customers Hate You, and How to Fix It /.

Warning: These citations may not always be 100% accurate.