NINCOMPOOPERY : why your customers hate you, and how to fix it / /
| Main Author: | |
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| Format: | Book |
| Language: | English |
| Subjects: |
| Item Description: | Includes index |
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| Physical Description: | xiii, 197 pages: illustrations; 24cm. |
| Bibliography: | Bibliography: pages 171-188 |
| ISBN: | 9781400213672 |