THINKING IN SERVICES : Encoding and Expressing Strategy through Design / : Encoding and Expressing Strategy through Design / : Majid Iqbal.

THINKING IN SERVICES : Encoding and Expressing Strategy through Design / :

Bibliographic Details
Main Author:	Iqbal, Majid (Author)
Format:	Book
Language:	English
Subjects:	Service industries Customer services Product design

Similar Items

THIS IS SERVICE DESIGN THINKING : Basics-Tools-Cases /
by: Stickdorn, Marc

The best service is no service : how to liberate your customers from customer service, keep them happy and control costs /
by: Price, Bill
Published: (2008)

Design Thinking : process and methods manual /
by: Curedale, Robert

Achieving excellence through customer service /
by: Tschohl, John
Published: (1996)

Customer services for dummies /
by: Leland, Karen
Published: (2006)

The customer service solution : managing emotions, trust and control to win your customer's business /
by: Dasu, Sriram
Published: (2013)

Designing products and services that customers want /
by: KING, Robert
Published: (1995)

The customer service activity book : 50 activities for inspiring exceptional service /
by: Doane, Darryl S.
Published: (2005)

The customer service activity book : 50 activities for inspiring exceptional service /
by: Doane, Darryl S.
Published: (1200)

The seven secrets of service strategy /
by: Horovitz, Jacques

Competing in a service economy : how to create a competitive advantage through service development and innovation /
by: Gustafsson, Anders
Published: (2003)

50 activities for achieving execellentcustomer service /
by: Doane, Darryl S
Published: (2003)

The experience economy : work is theatre & every business a stage /
by: Pine, B. Joseph
Published: (1999)

Super service : seven keys to delivering great customer service /
by: Gee, Val
Published: (2009)

Customer service : skills for success /
by: Lucas, Robert W.

Customer Service : SKILLS FOR SUCCESS / /
by: Lucas, Robert W

SERVICE INNOVATION : HOW TO GO FROM CUSTOMER NEEDS TO BREAKTHROUGH SERVICES /
by: Bettencourt, Lance A

Service Innovation : How to Go From Customer Needs to Breakthrough Services /
by: Bettencourt, Lance
Published: (2010)

Perfect phrases for customer service : hundreds of ready-to-use phrases for handling any customer service situation /
by: Bacal, Robert
Published: (2011)

Perfect phrases for customer service : hundreds of ready-to-use phrases for handling any customer service situation /
by: Bacal, Robert
Published: (2011)

Customer service : a practical approach /
by: Harris, Elaine K.
Published: (2000)

Customer service : a practical approach /
by: Harris, Elaine K.
Published: (2000)

Customer service : a practicle approach /
by: Harris, Elaine K.
Published: (2003)

Customer service : a practical approach /
by: Harris, Elaine K.
Published: (2007)

Exceptional customer service /
by: Ford Lisa
Published: (2001)

The customer service workbook /
by: Lake, Neville
Published: (2002)

The customer service planner /
by: Christopher, Martin
Published: (1992)

Incredible customer service /
by: FREEMANTLE, David
Published: (1993)

The world of customer services /
by: Gibson- ogers, Pattie
Published: (2012)

Service management : operations, strategy, information technology /
by: Fitzsimmons, James A.
Published: (2008)

Branded customer service : the new competitive edge /
by: Barlow, Janelle
Published: (2004)

The dynamics of service : reflections on the changing nature of customer /
by: GUTEK, Barbara A.
Published: (1995)

Fabled service : ordinary acts, extraordinary outcomes /
by: SANDERS, Betsy
Published: (1995)

Productivity and service quality : an essential reading for service providers /
by: Han, Flora
Published: (2000)

Productivity and service quality : an essential reading for service providers /
by: Han, Flora
Published: (2002)

Customer Service : Building Successful Skills for the Twenty-First Century /
by: Lucas, Robert W

Good service is good business : 7 simple strategies for success /
Published: (1994)

The Service edge : 101 companies that profit from customer care /
by: Zemke, Ron
Published: (1990)

The dynamics of service : reflections on the changing nature of customer/provider interactions /
by: GUTEK, Barbara A.
Published: (1995)

Total Customer Service : the ultimate weapon /
by: DAVIDOW, William H.
Published: (1989)